Frequently Asked Questions
Everything you need to know about your PolarStar gear and orders.
What is the standard shipping time for PolarStar equipment?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
Does PolarStar offer a warranty on its performance gear?
Yes, all PolarStar products come with a 12-month manufacturer warranty covering defects in materials and workmanship. Please keep your proof of purchase to initiate a claim.
What is your return policy for sports apparel and footwear?
We offer a 30-day return policy for all unused items in their original packaging. For hygiene reasons, base layers and swimwear must have their original tags and liners intact.
How do I determine the correct size for my athletic wear?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and hips to compare against our specific measurements for the best fit.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.